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Hartmann products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Hartmann product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship,Hartmann will, in its discretion, either fix or replace the product in accordance with the warranty terms and conditions stated herein.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Hartmann requires that you use only an approved Hartmann “Service Center” for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

Please do not send your Product directly to Hartmann, as this will only delay the repair. This warranty is global and you may have your Product repaired at any Service Center in the world. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes.

For warranty service at a Service Center, you will need the duly completed warranty certificate or the original receipt of purchase.

The Service Center will determine whether or not the problem is covered by Hartmann’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Hartmann’s expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, Hartmann will substitute a comparable product.

Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product.

Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.

This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement.

Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Congratulations on your purchase. We hope you enjoy your Hartmann Product and the security of a limited lifetime world-wide warranty!


Hartmann 产品经过严恪测试,确保您所信任的旅行产品符台严格标准。 因此,如果 Hartmann 产品(以下简称 “产品”)出现问题,且问题是由于材科和工艺制造缺陷造成的,Hartmann 将根据本保证书中所述保证条款和条件独立决定修理或更换产品。

本保证仅适用于制造缺陷,不适用于由于搬运不当(例如特殊商品运输)、疏忽、 事故、 磨损、 暴露于极端温度、 溶剂、 酸、 水、 正常磨损造成的任何损坏或运输损坏( 例如空运) 。虽然任何公司可以为您的产品迸行任何非保证维护或修理,Hartmann 要求通过认可的 Hartmann 服务中心 (以下简称 “服务中心” ) 进行保证修理。不当或不正确维护或修理将使本保证无效。

请不要将您的产品直接寄到Hartmann,因为这样只会延误修理。本保证全球适用,您可在全球一家服务中心修理您的产品。 但是,您要支付从任何服务中心获取产品的所有费用,包括但不限于包装费、运输费以及相关税费。


在此明确声明不承担意外和后继损失。本保证不包含任何非服务中心人员开展工作的工时费和损坏。 根据相关法律允许的范围,本保证不包括任何暗示保证。在此提供的保证仅限于产品的价值。 制造规格随时变更而不事先通知。产品锁仅用于防止意外打开,未必能够防止产品或其中物品被盗、 损坏,也无法阻止航空或机场人员或政府机构进入。 在除您以外的任何人员搬运过产品之后,请立即检查您的产品。如果在运输途中损坏,请尽可能在目的地清关之前向运输公司提出索赔 (已经投保产品损坏险) 。

本保证的目的旨在向您提供特殊的法律权利。取决于各州或各国情况不同,您还可能拥有其他权利。 一些州和国家可能限制或规定排除或应用暗示保证和/或意外和后续损失。因此,本保证中所含限制或免责可能不适用于您。恭喜您购实本产品。 希望您喜欢 Hartmann 产品并享受全球终生有限保证 !